In other regions not served by the link above, go here: and go to the “assisted support” or contact us menu. You can start here: (which will lead to the paid support options of if you are in the US) Try Malwarebytes Antimalware (free version, do not install the trial or Pro version). Try TDSS Killer: TDSS Killer may be run from a flash drive. This program may be run from a flash drive. If you wish to pursue a possible infection as opposed to a borked Windows 8.1 Upgrade: , since they are your antivirus program provider (though you don't need that as Windows Defender in part of Windows 8.x already, but disabled when you install a 3rd party product -ĭefender on Windows 8 - Introduction and Frequently Asked Questions)
You did not go to Microsoft Support, you went to one of many, many tech support sites that pay to get their link higher in the search results.Īt this point, you should probably seek assistance from either Kaspersky.
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